Privacy Policy

Privacy policy and management of personal data


The purpose of this policy is to explain in full transparency to the persons concerned the way in which their data are processed and to inform them of the measures taken to preserve its confidentiality and security.

We inform you that this policy can be modified at any time. It is therefore advisable to consult it regularly.


  1. Processing responsible

The data controller for the data collected and processed is Nicolas CARTAGE, hereinafter “We, our, our,…”.

We are established at rue Sart Bas 54, 6210 Rêves, Belgium

Our Crossroads Bank for Enterprises (CBE) number is 0737771013

As data controller, we must respect several obligations such as, for example: guaranteeing your rights, notifying you of any security breaches, establishing a register, etc.


  1. What data do we process?

Only data that is adequate, relevant and limited to the purpose of the processing may be processed.

The methods of collection and the data processed may vary depending on the purposes of the processing.


The data processed are shown in the table below.


Data collected and processed Methods of collection

1.       Purpose: The management of pre-contractual relations with potential customers, in particular through questions or requests sent by means of the contact form or the offer request form on our site

Data collected:

–          Personal identification data (last name, first name, address, email address, phone number)

–          Eventual comments


2.       Purpose: Collection of data for statistical purposes.

Data collected:

–          Personal identification data

–          Electronic identification data


3.       Purpose: Litigation management

Data collected:

–          All data from the different purposes

–          Data relating to offenses, convictions or security measures, in particular: disputed facts; information, documents and documents collected tending to establish the facts likely to be accused; characteristics of the dispute; date, nature, reasons, amounts and possible staggering of sentences; comments relating to the description and follow-up of the procedure

Site contact form

Offer request form














The use of cookies







As part of this purpose, the data is collected directly from You.


  1. How do we justify your treatments?

The processing of personal data includes any possible operation on these data, such as, for example, their collection, recording, use or storage.

Any data processing must necessarily be based on a legal basis determined by the GDPR.

The table below shows the processing carried out, the purpose of using this processing and the legal basis justifying said processing.

Purpose of use Legal basis for processing

1.       The management of pre-contractual relations with potential customers, in particular through questions or requests sent using the contact form or the offer request form on our site.






2.       Data collection for statistical purposes.








3.       Dispute management

We have a legitimate interest in processing the personal data of potential customers when it allows us to respond to their requests and / or questions (Article 6.1.f) of the GDPR).


It may also be necessary processing for pre-contractual measures (Article 6.1.b) of the GDPR).



We have a legitimate interest in processing the personal data of our potential customers in order to improve the website, products and services offered and to have a better understanding of the target audiences (Article 6.1.f) of the GDPR).



We also have a legitimate interest in processing personal data for the defense of our interests, in particular but not exclusively in the context of disputes or legal action (Article 6.1.f) of the GDPR).


  1. Are my data kept?

Data cannot be kept longer than necessary.

The retention period should therefore be set in this policy.

Purpose Retention period
For all the purposes described In accordance with existing legal provisions and no more than necessary: 2 years in principle


  1. Are my data communicated?

We share your data in the course of our activities with our staff or with our duly authorized suppliers or subcontractors.

For example, we have to communicate your data to our accountant, to our e-mail service provider, to the post office, etc.

We share your data with supervisory authorities, courts and government agencies when required by legal obligation, regulation or legal process.

We are also likely to transmit your data in good faith considering that this action is required to comply with any law or regulation in force but also in order to protect and defend our rights or those of other users of our services.

In all circumstances, we ensure the protection of your data by agreements ensuring confidentiality.

We keep a list of our subcontractors but, for security reasons, this is only communicated on first request and as soon as possible. You can contact us at info@flexcampers.com.

Are my data transferred abroad?

Some of your data are transferred within the European Union. Within this area, personal data benefit from the same level of protection as in Belgium

We do not carry out transfers outside the European Union.

If necessary, if we were to proceed with transfers of data to a country outside the Union or grant access to a subcontractor, service provider or third party located outside the Union, this is only permitted if and only if :


  • The European Commission has issued an adequacy decision granting an adequate level of protection equivalent to that provided for by European law, personal data will be transferred on this basis.
  • Appropriate safeguards have been implemented in accordance with the GDPR, such as Commission Standard Clauses, approved binding company rules, an approved code of conduct or consent.


  1. What are my rights as a data subject?

You have rights in your capacity as the data subject of the processing. These rights are: The right of access, including the right to know whether we are processing your data; The right to have a copy of the data processed; The right to rectify the data processed if it is incorrect, incomplete or irrelevant; or even the right to ask us to erase your data, the right to portability of your data

In addition, you have the right to object to processing when it is based on our legitimate interest, you have the right to withdraw your consent when processing is based on consent.

For this purpose, you can contact us at the following address: info@flexcampers.com.

You can also limit the processing of processed data;

  • If you dispute the accuracy of this data. Pending the assessment of the interests present before exercising the right to object to the processing of some of your personal data.
  • If the processing of your personal data is illegitimate, but you nevertheless do not wish to exercise your right to data erasure.
  • If we no longer need your personal data, but you need it in the context of a legal action.

We remind you that these rights are not absolute.

If we have a legal obligation that does not allow us to follow up on the exercise of your rights, we will keep you informed.

For more information about your rights, contact us at the following address: info@flexcampers.com


  1. Where can I file a complaint?

You can still file a complaint with the Data Protection Authority:


Rue de la Presse, 35 à 1000 Bruxelles

Phone : +32 (0)2 274 48 00

Fax : +32 (0)2 274 48 35

Email : contact@apd-gba.be

You can also lodge a complaint with the court of first instance where you live.

For more information on complaints and possible remedies, you are invited to consult the following address of the Data Protection Authority:


If you need more information about your rights contact us.

You can exercise your rights by sending an email to the following address: info@flexcampers.com or by post to the following address: 54C Rue Sart Bas, 6210 Rêves, Belgium.

We will not fail to respond to your request as soon as possible and at the latest within one month of receiving your request, we will inform you of the action taken by us.

Depending on the difficulty of your request or the number of requests we receive from other people, this period may be extended by two months. In this case, we will notify you of this extension within one month of receiving your form.

In all circumstances, when communicating this information, we are always obliged to take into account the rights and freedoms of other people.

  1. Data security

We put in place the appropriate technical and organizational measures to protect your personal data against any accidental or unlawful modification or loss, or against any unauthorized use, disclosure or access.

We take all reasonable measures under the principles of respect for privacy by design (“privacy by design”) and protection of privacy by default (“privacy by default”) in order to put in place the necessary guarantees and secure the processing of your data.

We undertake at first request to provide a detailed list of the security measures put in place to protect the personal data processed.


  1. Cookies

Browsing the www.flexcampers.com site may cause the installation of cookie (s) on your computer. A cookie is a small file, which does not allow the user to be identified, but which records information relating to the navigation of your computer on our site. We thus automatically collect certain information about you when simply browsing our website, in particular: information about the use of our site, such as the pages you visit and the services you access, your IP address, the type of your browser or your visit times. Such information is used exclusively for the purposes of internal statistics and the security of the www.flexcampers.com site, or to improve the quality of the services offered to you.

You can also view our web pages without accepting cookies. If you do not want your computer to be recognized during your visit, you can block the use of cookies by changing your browser settings. The procedure is described in the user guide for your browser. Please note that if you refuse the use of cookies, the use of certain parts of our web pages may be restricted.


  1. Applicable law and competent jurisdiction

This policy is governed by Belgian law.

Any dispute relating to the interpretation or execution of this Policy will be subject to the exclusive jurisdiction of the courts of the judicial district of Walloon Brabant, Belgium.


  1. Update of this charter

We reserve the right to modify this privacy protection policy in order to take into account legislative or regulatory changes and developments or to adapt it to our practice.

Therefore we advise you to consult it regularly.

Last updated on November 10, 2020.